Shipping Policy

We believe that thoughtful craftsmanship matters more than mass production.
Every order reflects our commitment to quality and service; we therefore handle every step of the process—from order confirmation to final delivery—with great care.

Once an order is successfully placed, we typically process and ship it within 1–3 business days. We do not ship on weekends or public holidays. Please note that processing times may be extended during new product launches, promotional events, or holiday periods.
You will receive a shipping notification email containing tracking information once your order has been dispatched.

Delivery time is calculated from the moment the order is dispatched.

• Enjoy free standard shipping on all orders.
• Standard shipping: 7–14 business days.
• Please contact our customer service team if you require expedited shipping.

As logistics conditions vary by country and region, actual delivery times may be affected by weather, customs inspections, local carrier arrangements, or other factors beyond our control.

For international orders, some countries or regions may impose customs duties, import taxes, or other related fees in accordance with local regulations.
Please note:

• Product prices and shipping costs do not include import taxes or fees.
• Such fees are the responsibility of the recipient, in accordance with local regulations.
• Tax rates vary by country and region.

We recommend checking local import policies before placing an order to avoid unnecessary delays or additional costs.
We cannot be held responsible if a package is returned, refused, or undeliverable due to a refusal to pay applicable taxes or fees.

Please contact us as soon as possible if you need to modify your order details or shipping address. Once an order enters the processing or shipping stage, it may no longer be possible to make changes. Therefore, please carefully verify all information before submitting your order.
We will send tracking information via email once the order has been shipped. You can use the provided tracking number to check your package's progress and view the latest delivery status at any time.

Delivery Delays
While most orders arrive within the estimated timeframe, delays may occasionally occur due to peak shipping periods, customs inspections, weather conditions, or carrier arrangements. If your package has not arrived past the estimated delivery date, we would be happy to assist you in checking its status.

Lost Package
If you believe your package has been lost during transit, please contact us promptly. We will assist in initiating an investigation with the carrier and follow up on the outcome as soon as possible.

Incorrect Delivery Information
Please ensure that the delivery address provided is accurate and complete. The recipient is responsible for any delivery failures, returns, or additional shipping costs resulting from incorrect or incomplete address information, or the absence of a recipient to sign for the package.

For any shipping-related inquiries, please contact us at: atelier@rcqdymc.com.
We begin preparing your order the moment it is placed. Regardless of the order size, we are committed to delivering your package successfully through efficient and reliable shipping services.