Return Policy
We hope you are delighted and pleasantly surprised when you receive your order.
If the item does not fully meet your expectations, you may request a return within 25 days of receipt.
If the item does not fully meet your expectations, you may request a return within 25 days of receipt.
25-Day Free Returns
You are entitled to free returns within 25 days of the delivery date.To request a return, please ensure the item meets the following conditions:
The item has not been worn, washed, or used.
The item remains in its original condition with no damage caused by misuse.
All original tags and packaging are intact.
The item is free from obvious stains, odors, cosmetic residue, pet hair, or any other condition that would prevent resale.
To ensure a smooth return process, please contact us before shipping the item back.
The item has not been worn, washed, or used.
The item remains in its original condition with no damage caused by misuse.
All original tags and packaging are intact.
The item is free from obvious stains, odors, cosmetic residue, pet hair, or any other condition that would prevent resale.
To ensure a smooth return process, please contact us before shipping the item back.
Ineligible for Return
Returns or refunds may not be processed in the following cases:
- Return requests made more than 25 days after delivery.
- Items that have been worn, washed, or used.
- Missing tags or packaging, or items not in their original condition.
- Items damaged due to misuse or mishandling.
- Items marked as "Final Sale."
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or does not match your order, please contact us within 48 hours of receipt. To help us resolve the issue quickly, please provide your order number and relevant photos. Once verified, we will arrange a solution for you as soon as possible.
Refund Information
Upon receiving the returned item, we will inspect and verify it. Once approved, the refund will be issued to your original payment method.
The time it takes for the refund to appear in your account depends on your bank; please allow 5–10 business days. Actual processing times may vary based on the bank, credit card issuer, or payment platform.
We will cover return shipping costs if the return is due to product quality issues, incorrect items shipped, or other situations confirmed to be our responsibility.
We may not be able to provide compensation for unauthorized returns or for additional costs incurred due to customer-related issues.
If you have any questions regarding returns or exchanges, please email atelier@rcqdymc.com, and our customer service team will be happy to assist you.
The time it takes for the refund to appear in your account depends on your bank; please allow 5–10 business days. Actual processing times may vary based on the bank, credit card issuer, or payment platform.
We will cover return shipping costs if the return is due to product quality issues, incorrect items shipped, or other situations confirmed to be our responsibility.
We may not be able to provide compensation for unauthorized returns or for additional costs incurred due to customer-related issues.
If you have any questions regarding returns or exchanges, please email atelier@rcqdymc.com, and our customer service team will be happy to assist you.